SOFTWIN Total Security 2011, RNW, DE, 5u, 1Y Guia do Utilizador Página 9
- Página / 263
- Índice
- RESOLUÇÃO DE PROBLEMAS
- MARCADORES
Avaliado. / 5. Com base em avaliações de clientes
36. How Do I Update BitDefender Using a Proxy Server? .... . ..... . . 204
37. How Do I Upgrade to Another BitDefender 2011 Product? ..... . 205
38. How Can I Improve the Speed of My System? . ..... . ..... . ...... . 206
39. How Do I Use File Vaults? ... . ..... . . ..... . ..... . ...... . ..... . ...... 207
Troubleshooting and Getting Help ............................... 209
40. Troubleshooting .... . ..... . ...... . ..... . ...... . ..... . ...... . ..... . .. 210
40.1. Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
40.1.1. Installation Validation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
40.1.2. Failed Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
40.2. My System Appears to Be Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
40.3. Scan Doesn't Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
40.4. I Can no Longer Use an Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
40.5. I Cannot Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
40.6. I Cannot Use a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
40.7. I Cannot Share Files with Another Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
40.8. My Internet Is Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
40.9. How to Update BitDefender on a Slow Internet Connection . . . . . . . . . . . . . . . 218
40.10. My Computer Is Not Connected to the Internet. How Do I Update
BitDefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
40.11. BitDefender Services Are Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
40.12. Antispam Filter Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
40.12.1. Legitimate Messages Are Marked as [spam] . . . . . . . . . . . . . . . . . . . . . . 220
40.12.2. Many Spam Messages Are Not Detected . . . . . . . . . . . . . . . . . . . . . . . . . 223
40.12.3. Antispam Filter Does Not Detect Any Spam Message . . . . . . . . . . . . . . . 225
40.13. BitDefender Removal Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
41. Removing Malware from Your System .... . . ..... . ..... . ...... . ... 228
41.1. BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
41.2. What to Do When BitDefender Finds Viruses on Your Computer? . . . . . . . . . . 229
41.3. How Do I Clean a Virus in an Archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
41.4. How Do I Clean a Virus in an E-Mail Archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
41.5. How Do I Scan My Computer in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
41.6. What to Do When BitDefender Detected a Clean File as Infected? . . . . . . . . . 232
41.7. How to Clean the Infected Files from System Volume Information . . . . . . . . . 233
41.8. What Are the Password-Protected Files in the Scan Log? . . . . . . . . . . . . . . . . . 234
41.9. What Are the Skipped Items in the Scan Log? . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
41.10. What Are the Over-Compressed Files in the Scan Log? . . . . . . . . . . . . . . . . . . 234
41.11. Why Did BitDefender Automatically Delete an Infected File? . . . . . . . . . . . . . 235
42. Support . ..... . . ..... . ..... . ...... . ..... . ...... . ..... . ...... . ..... . .. 236
42.1. Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
42.1.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
42.1.2. BitDefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
42.1.3. Malware City Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
42.1.4. Video Tutorials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
42.2. Asking for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
ix
BitDefender Total Security 2011
- User's Guide 1
- Each man has his price Bob 3
- And yours was pretty low 3
- Table of Contents 4
- Installation and Removal 11
- 1. System Requirements 12
- System Requirements 13
- 2. Preparing for Installation 14
- 3. Installing BitDefender 15
- 3.3. Step 3 - Registration 16
- Activate Online Features 17
- Installing BitDefender 18
- 3.4. Step 4 - Choose View 19
- 3.5. Step 5 - Configure 20
- Configure My Tools 23
- Set Up Parental Control 23
- 3.6. Step 6 - Support Options 24
- 3.7. Step 7 - Confirm 24
- 3.8. Step 8 - Finish 25
- Getting Started 28
- 6. Overview 29
- 6.3. Scan Activity Bar 30
- 6.3.1. Scan Files and Folders 31
- Overview 32
- 7. Main Application Window 33
- 7.1.1. Status Area 34
- 7.1.2. Protect Your PC Area 34
- 7.2. Intermediate View 35
- 7.2.1. Dashboard 36
- 7.2.2. Security 37
- 7.2.3. Tune-Up 38
- 7.2.4. File Storage 39
- 7.3. Expert View 40
- Main Application Window 41
- 8. My Tools 43
- My Tools 44
- 9. Alerts and Pop-ups 46
- 9.3. Device Detection Alerts 47
- 9.5. Antiphishing Alerts 48
- Alerts and Pop-ups 49
- 9.7. Privacy Control Alerts 50
- 9.7.3. Cookie Alerts 51
- 10. Fixing Issues 52
- Fixing Issues 53
- 11. Configuring Main Settings 54
- Configuring Main Settings 55
- 11.2. Alerts Settings 56
- 11.3. General Settings 57
- 12. History and Events 60
- Registration and My Account 61
- 13.2. Activating BitDefender 62
- Configuration and Management 65
- 14. General Settings 66
- Virus Report Settings 67
- Connection Settings 67
- System Information 68
- General Settings 69
- 15. Antivirus Protection 70
- Antivirus Protection 71
- 15.2. On-demand Scanning 77
- Scanning Tips 78
- 15.2.2. Antivirus Scan Wizard 79
- Step 2/3 - Select Actions 80
- Step 3/3 - View Results 80
- 15.2.3. Viewing Scan Logs 81
- Using Shortcut Menu 83
- Configuring Scan Settings 84
- Setting Scan Target 86
- Scheduling Scan Tasks 87
- 15.4. Quarantine Area 91
- 16. Antiphishing Protection 93
- Antiphishing Protection 94
- 17. Search Advisor 95
- 18. Antispam 96
- Friends List / Spammers List 97
- Charset Filter 97
- Image Filter 97
- URL Filter 97
- NeuNet (Heuristic) Filter 97
- 18.1.2. Antispam Operation 98
- 18.1.3. Antispam Updates 99
- Antispam 100
- 19. Parental Control 109
- Parental Control 110
- 19.1.2. Web Control 112
- 19.1.3. Application Control 113
- 19.1.4. Keywords Control 114
- 19.3. Remote Parental Control 120
- Blocking Websites 123
- Blocking Applications 123
- Blocking IM Contacts 123
- 20. Privacy Control 124
- 20.2. Identity Control 125
- Privacy Control 126
- 20.2.3. Managing Rules 128
- 20.3. Registry Control 129
- 20.4. Cookie Control 129
- Creating Rules Manually 130
- 20.5. Script Control 131
- Managing Rules 132
- 21. Firewall 133
- Firewall 134
- 21.2.1. Viewing Current Rules 135
- 21.2.3. Adding Rules Manually 137
- Configuring Main Parameters 138
- 21.3. Network Settings 141
- 21.3.1. Network Zones 142
- 21.4. Devices 143
- 21.5. Connection Control 143
- 22. Vulnerability 145
- 22.2. Status 146
- 22.3. Settings 146
- Vulnerability 147
- 23. Backup 148
- 23.3. Backup Settings 151
- 23.3.2. Job Manager 152
- Backup Options Dialog Box 153
- Backup Job 157
- Schedule Job 157
- Delete Job Schedule 158
- Modify Job Options 159
- Modify Job Properties 162
- Restore File 162
- Restore Time-Point Data 163
- 23.3.3. Log Viewer 164
- View Logs 165
- Clear Logs 165
- Import and Export Logs 166
- 23.3.4. Toolbox 167
- 23.3.5. Menu Bar 168
- 24. Chat Encryption 170
- Chat Encryption 171
- 25. File Encryption 172
- 25.1.2. Open Vault 173
- 25.1.3. Lock Vault 174
- 25.1.4. Change Vault Password 175
- 25.1.5. Add Files to Vault 175
- File Encryption 176
- 25.1.7. View Vault Contents 177
- 25.1.8. Delete File Vault 178
- 25.2.1. Create Vault 178
- 25.2.2. Open Vault 179
- 25.2.3. Lock Vault 180
- 25.2.4. Add to File Vault 180
- 25.2.6. Change Vault Password 181
- 26. Tune-Up 183
- 26.2. Cleaning Up Your PC 184
- Shredder 185
- DescriptionCategory 186
- 26.6. Finding Duplicate Files 188
- 26.7. Performance Monitor 189
- 27. Game / Laptop Mode 191
- Game / Laptop Mode 192
- 27.2. Laptop Mode 194
- 27.3. Silent Mode 195
- 28. Home Network 197
- Home Network 198
- 29. Update 201
- Important 202
- 30.2. Using Scan Tasks 206
- 30.3. Using Scan Activity Bar 207
- 33. How Do I Back Up Data? 211
- Product? 215
- 39. How Do I Use File Vaults? 217
- How Do I Use File Vaults? 218
- 40. Troubleshooting 220
- 40.1.2. Failed Installation 221
- Troubleshooting 222
- 40.3. Scan Doesn't Start 223
- 40.6. I Cannot Use a Printer 225
- 40.8. My Internet Is Slow 227
- I Update BitDefender? 229
- Add Contacts to Friends List 231
- Indicate Detection Errors 232
- Ask for Help 233
- Add Spammers to Spammers List 234
- 41.1. BitDefender Rescue CD 238
- Computer? 239
- Infected? 242
- Information 243
- 42. Support 246
- 42.1.3. Malware City Portal 247
- 42.1.4. Video Tutorials 247
- 42.2. Asking for Help 248
- 43. Contact Information 250
- UK and Ireland 251
- Contact Information 252
- 44. Useful Information 253
- Useful Information 254
- Glossary 257
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